Auto attendant systems are quite popular with sales and service organizations. This is because an auto attendant system is capable of allowing a company's business prospects and customers to call the company's staff at any part of the globe with 0% charge, 24/7. An auto attendant software, as well as call routing system, basically create a new dimensional level to any phone system of a company, especially that to a call center.
An answering service handles the inbound phone calls for the company, then plays the recorded messages that include all the information that is extracted from the internet and databases. It can also transfer any caller to any outside extension or route call to the company's in-house agents or service professionals. As a result, it productively enhances the robust features of today's digital call recording, ACD and predictive dialing.
Through responding to the prompts supplied by the auto attendant software, the company's callers are able to receive the information a company chooses to give. With this kind of feature, business companies especially the call centers can work more productively. All that is needed is to let their phone system gather information from the callers, verify each caller identity, and then choose the best service agent or representative to manage the caller's request with the use of the auto attendant technology.
A phone attendant system is your answering machine, the one which will front-end your phone, and then collects the useful and important information shared by the caller before the caller is ushered to the company's agent. The call forwarding feature of the auto attendant service can give an organization or a company a 24/7 capability, thus offering a remarkable around-the-clock data information to a company's callers and prospective business partners.
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