A virtual PBX, or what others call as virtual assistant, unified messaging or virtual office, comes in the form of a single exclusive phone number which is able to handle things for your customers/callers. It can also automate your communications as well as consolidate all of your messaging, 24 hours a day.
To determine the scope and nature of your own service requirement, it is important to know the number of voice mail boxes that is needed. To figure this depends on how many various options or products you plan to present to the callers through the outgoing audio recordings you will place in your system. Also, you must consider the number of associates which will be using the same system.
For instance, if you opt for an automated way that can deliver different kinds of announcements and messages to the customers/callers (e.g. various products or options), then you will need to have more than one voicemail box. Having multiple voicemail boxes enables the callers to simply press the designated keys in order for them to hear the information they are seeking. They can also leave some messages that are relevant to a particular topic.
Furthermore, multiple voice mail boxes are needed if there are other people who also work in your business. This will enable the callers to leave any personal messages, as well as make contact with the agent/staff member responsible to that particular voice mail extension.
If you need to take calls live, it is recommended that you acquire a ‘Follow-me-live’ or what others may call the call forwarding. The best service you can choose should possess some unlimited call forwarding. This feature could ring as many various phone numbers as you like until it is able to find you.
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